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Customer Service overview

Frequently asked questions

What size am I?

Thanks to NYDJ’s specially designed Lift Tuck Technology© the jeans will fit you best if you order a size smaller than the jeans you normally wear. Are you already the proud owner of NYDJ or have you found the perfect size? You can order the same size as the jeans that fit you. Remember that the size in the jeans is US sizing, not to be confused with EU or UK sizing. If you are not sure what size you normally wear you can use our size guide to find your perfect NYDJ.

Looking for a specific item?

All NYDJs are recognisable by the STYLE number you can find on the last label inside your jeans. Enter this number in the ‘search bar’ at the top of the page on our website and you will find the exact same jeans. You can then see if the jeans are available in different colours or lengths. Are you looking for a jeans made of the same fabric as the jeans you love? You can use this as a filter option when looking at our different styles. 

How do I order?

1.Go to the item of your choice, select your size and click the ‘Add to Cart’ button.
2.You can change the items in your shopping cart at any time. Just click in the top right-hand corner in the ‘cart’ and see what items you have chosen.
3.Once you have placed all the items of your choice in the shopping cart, click in the shopping cart in the bottom right-hand corner on the button ‘Go to Checkout’. The order will be placed after you have completed the payment.

Can I return or exchange my item?

If in stock and clearly marked on the return form, we can exchange your returned item for the same item in a different size without any additional costs. It is not possible to exchange two different items. If you wish to order a different item you can choose a refund. We will refund the purchase amount as soon as possible with a maximum of 14 days and you can place a new order any time you wish. If you need more information about how to arrange a return, take a look here

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